Refund policy

Changing your mind

You can cancel your order for any reason within 14 days of the day after it arrives. You don't need to give me a reason — just email thepensmuggler@gmail.com and tell me.

You then have a further 14 days to send the items back to:

The Pen Smuggler, 31 Jubilee Street, Irthlingborough, NN9 5RL

Return postage is your responsibility unless the item was faulty or not as described. Please get proof of postage, as I can't refund something that doesn't arrive back.

Your refund

I'll refund you within 14 days of the items reaching me, or of you showing me proof that you've sent them, whichever comes first. It goes back to the payment method you used.

The refund includes the standard outbound postage you paid. If you chose a faster or dearer delivery option, I refund the standard rate rather than the premium.

One thing to be aware of: the law lets me reduce a refund to reflect any loss in value from handling goods more than was necessary to examine them. For ink samples that means an unopened vial comes back in full, and a vial that's been opened and used will usually be worth little or nothing on return. Please don't decant half of it and then send it back.

Faulty, damaged or not as described

If something arrives faulty, leaking, or genuinely isn't what the listing described, email me within 30 days and I'll refund or replace it. I'll cover return postage where a return is needed.

If a parcel turns up damaged or leaking, photograph it before you clean anything up — it makes the carrier claim far easier, and I'll sort you out either way.